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Start by making your that your cell phone keypad is clear of dirt and debris. Often the grime the accumulates from regular phone use simply jams the keypad. Worn keys can also get stuck and may need to be replaced.
try to open the phone and check the keypads if it has been destroyed but if you are afraid to open it, you consult it to a cell phone technician.
all you have to do is get it repaired. there no way to fix it your self. just return it they will give you a replacement phone till they fix your phone.
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