computer






 

Question by  Ranger1398 (33)

My Nortoon Anti-Virus is unable to remove the trojan from my computer. What should I do?

My Norton is up-to-date.

 
+7

Answer by  rlb3 (86)

Certain viruses are designed to target specific anti-virus software packages, so you have to use an alternative anti-virus to remove them. AVG and AVAST are free anti-virus packages that you can download via Google. You will need to temporarily uninstall Norton whilst you run AVG/AVAST on your computer, then re-install Norton once the computer is clear.

 
+6

Answer by  Bob1240 (6)

You should try an alternate piece of software like Malware bytes anti-malware software or, as a last resort something like Combofix.

 
+6

Answer by  Amber40 (24961)

Usually you can find a virus specific removal tool online. Just do some searching and you should be able to locate one. Then just follow the directions provided with it.

 
+5

Answer by  gigo (1706)

If the virus can not be deleted, try to build a boot image with norton on it. Then make the scan again from this bootable version.

 
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